Shipping & Returns

"Khách hàng sẽ quên những gì bạn làm, nhưng họ sẽ không bao giờ quên những cảm nhận mà bạn mang đến cho họ" - Đây là động lực để chúng tôi hoàn thiện chất lượng dịch vụ mỗi ngày.

Shipping Policy

Delivery time and shipping costs will vary depending on the destination. Normally, shipping costs will range from VND 20,000 - VND 35,000 for domestic orders. We will notify you the exact cost when we contact you to confirm your order.

 

For international orders, especially in the current period of fluctuating freight rates, we prioritize FOB quotes. However, you can request us to change the term to meet your need. We make sure to take pictures of the container before, during, and after packing.

Return & Exchange Policy

For domestic orders, customers can check and exchange goods in the following cases:

  • The product is not of the right type, model or quantity.

  • Tear of packaging, broken, deformed.

 

Note when returning goods:

  • You need to notify us within 48 hours and return it within 14 days of receiving the goods.

  • For international orders, both parties will negotiate to find a suitable solution.

In case customers have comments/complaints related to product quality, please contact hotline +84 933 458 039 or email hello@ydinternationalgroup.com for support. YD International sincerely thanks for your comments.